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Excellent Service Endorsement

PuroClean Property Restoration is Round Rock's authority on water damage, fire damage, and the problems caused by mold, soot, and smoke. We have an ever growing reputation for great customer care, with professionalism and respect for all parties involved in every claim.

Our job is not accomplished until the customer is satisfied and completes our Excellent Service Endorsement. This is the customer's opportunity to evaluate how we have taken care of them throughout the restoration process and validates that we've accomplished our mission.

If you have any feedback please use the contact page above and send us your thoughts...

What just a few of our clients are saying about us...

Dave K of Round Rock: "PuroClean of Round Rock TX was by far the most helpful company I have worked with by far. Jessie and David were not only very professional but they were so friendly to us. The PuroClean employees made me feel so comfortable with their workers being in our house. They kept us informed about every step of this process and did a quick but thorough job. They were genuinely concerned about my health and safety and made sure that I was 100% okay with everything they did. They also checked in with me after this whole process to see how I was doing and if we had any other issues. I would recommend PuroClean to anyone who had any kind of flooding or mold problem. They are amazing in every way! Thank you PuroClean for making this awful situation a-okay!"

Richard R of Cedar Park: "WOW!!! I called after my neighbor’s water heater burst and I had water damage at 2am in the morning. A water technician answered the phone and he was over my place in 45 minutes – talk about 24/7. My insurance was billed and my house was completely back to normal in just 4 days. Now that is service. Wish my lawyer moved that quickly."

George & Susan S of Georgetown: "I noticed that my floors were buckling in some parts of the house and I had no idea why. I looked into it and found out in was water damage. I called PuroClean to get an inspection and low and behold, a pool of water under my foundation. They started right away. I didn't have to go through any runarounds; I signed the contract while they worked. The process was as smooth as pie. I was shocked at how fast they worked. PuroClean of Round Rock saved me from even more damage and more importantly to me, they saved me a lot of time."

Lee S. (M.D.) of Round Rockl: "They made our kitchen flood much easier to endure and they were prompt in their response."

Neil K. of Round Rock: "What a Fantastic business! Very responsive, helpful, friendly and fast! A section of our roof collapsed after a faulty pipe exploded filling our roof with hot water! Water Damage experts from PuroClean were on the scene within the hour assisting us in stopping further damage and then completely repaired the damage once safe to do so. I will definitely use them again if needed and will recommend to friends!"

Kerry S. of Round Rock TX: "Thanks Mr Blackwell, I most definately use your PuroClean company again should I need it and I will give your details to others if the need arises!. On behalf of Peter and myself, we thank you for the promt response and detailed work completed by you and your team of trained technicians! As a HRs Manager for a large company, I feel the need to commend you on employing such great people - they make a big difference!"

Wilford M. of Georgetown: "Excellent communication of what was happening and what to expect. They kept us informed every step along."

Syed R. of Round Rock: "My entire living room got flooded, so I found this company on the internet. The lady that answered was very polite & reassuring. The two men arrived at my place within 1 hour as promised. They were professional & explained everything to my satisfaction before starting the work. I can not comment on their pricing because I've never had this type of service before, but PuroClean dealt with my insurance adjuster & billed them directly, so it only cost me my insurance deductible. My adjuster also indicated that she was pleased with their work. Happy to say that after 5 days, my place is back to normal, as if nothing ever happened."

Patricia R. of Round Rock: "I had a water damage flood in my bedroom so I called PuroClean in Round Rock TX, who were referred by my insurance agent. The technicians responded quickly and sucked up water from my carpets and left some drying machines. They billed my insurance company directly and only collected my $500.00 deductible. They came to check on the progress every day, always kept me informed of their progress and finished the job after 4 days. Everything is now back to normal and they did a great job. I hope I don't have another flood in my home again, but these guys really saved me."

Cindy T. of Georgetown: "Excellent! Would call again and refer to others."

Donna B. of Round Rock: "Just after Christmas on December 28 we had a catastrophe at one of our new construction sites. A Washing machine on the 7th floor failed and flooded our building. We called PuroClean at 7 AM and there crews arrived by 7:45AM ready for the task. There vast 20 years experience and knowledge in structural drying saved us countless of thousands of dollars in secondary damage. Thanks David to you and your staff."

Kathryn T. of Cedar Park: "PuroClean is the best I have ever found. They did quality work for me and their staff is very friendly and helpful. I highly recommend them for all of your restoration needs. They got rid of all of the mold we had and cleaned my carpets too. They did a really good job and I am very pleased with their service. I will definitely call you for my needs in the future."

Bob K. of Round Rock: "Astonishing service by Jessie, David and the whole crew!!! My apartment flooded at 9 at night, after everything had been repaired the PuroClean guy came in and got to work, he took out the old carpet padding, baseboards, etc. He quickly setup the necessary equipment, explained everything with great detail, he even helped me when I spoke with my insurance company! The people at this business were always willing to work around my schedule they were very proficient, quick, detailed, the list goes on and on, I wish more businesses were run like PuroClean!!"

Our Water damage blog: Water damage blog