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Excellent Service Endorsement

PuroClean Property Damage Professionals is Austin's authority on water damage, fire damage, and the problems caused by mold, soot, and smoke. We have an ever growing reputation for great customer care, with professionalism and respect for all parties involved in every claim.

Our job is not accomplished until the customer is satisfied and completes our Excellent Service Endorsement. This is the customer's opportunity to evaluate how we have taken care of them throughout the restoration process and validates that we've accomplished our mission.

If you have any feedback please use the contact page above and send us your thoughts...

What just a few of our clients are saying about us...

Herbert J., of Austin TX: "I highly recommend them. They did a wonderful job."

Kenneth M of Austin: "The staff at PuroClean was very knowledgeable and helpful. They responded very swiftly to solve our problem. Very reliable company."

George & Susan S of Georgetown: "We resently had a water loss where most of the hardwood flooring in our home was covered in water. My insurance agent was closed, so I did a web search and found PuroClean in Auburn. Based on the reviews, I went for it and was very pleased with the service and cost. Their technicians arrived within a short period of time, and began extracting water. Our carpets and hardwood floors were all saved. The job was done in a timely manner and the technicians were very helpful. They returned each day to take readings and check on things. The best part was we were only out of our home for a few days"

Chad S of Round Rock: "Brett was awesome. I was only a week into being a homeowner and he eased so much of my stress during this experience. By the end of it all, he felt like family."

Kirk P of Austin: "They did a great job and were extremely helpful in all aspects of our water damage."

Bert C of Round Rock TX: "Brett from PuroClean was very professional. His team was able to complete the dry-out process while minimizing the damage to the property."

Wilford M. of Georgetown: "Excellent communication of what was happening and what to expect. They kept us informed every step along."

Syed R. of Austin: "Great water damage company to work with, I called them at 1am in the morning after getting back home from a party and they arrived at my house within the hour. The crew were very polite and helpful. They saved my home - by far the best water damage company in Austin."

Patricia R. of Round Rock: "We had a leak from our finished basement water heater while we were away on vacation and it flooded the room. We don't go to that room that much, so we didn't find the problem until it started to smell and there was some mold growing under the carpet of the room. I was very concerned about the mold because my wife is sensitive. We called PuroClean and they came out promptly, cleaned up the water and took care of the mold problem. Great job and thank you guys so much!!!"

Cindy T. of Georgetown: "Excellent! I hope Ii don't need them again, but if I did I would definately call again and refer to others."

Donna B. of Round Rock: "I wanted to let you know how impressed I was with the professionalism of Brett (the owner) who cleaned our house recently after water damage. Many restoration companies can do a good job with the cleaning, but it's rare to find employees like yours who are friendly, informed, and so obviously enjoy doing the work. You are very lucky to have both employees. I look forward to working with you again next year"

Kathryn T. of Austin: "We've done business with PuroClean for several years and we will continue to be a long-term client of theirs. You just can't beat the type of service you receive from a family owned and run company; their staff is always very courteous and accommodating. They use a quality, green product and the results are outstanding."

Bob K. of Round Rock: "Astonishing service by Brett Smith and the whole crew!!! These guts are very knowledgable fast and polite. Removed the mold in no time.Thanks!!"


We do large and small jobs. Some examples of jobs completed recently:

  • 13,000 square foot commercial building dry-down in Cedar Park
  • 2,000 square foot home in Manor entire first floor flooded
  • 6,000 square foot commercial building dry-down in Round Rock
  • Washer/Dryer overflow in a south Austin condo
  • Top-down flood in a 3,000 square foot residence in Westlake
  • Sewer back-up in a north Austin home

Our Water damage blog: Water damage blog